We understand that your time is important, and we strive to accommodate our customers’ schedules the best we can for their plumbing repairs.
Keep in mind some jobs are more time consuming than others, and there are the occasional “surprise” jobs that we weren’t expecting to be as difficult as it turned out to be, making the technicians possibly late for your scheduled time frame.
We ask that if you do need to cancel, that you contact us at 336-788-3966 prior to the day of service to reschedule, if necessary, or let the dispatcher know as soon as possible if you aren’t able to wait.
A full refund will be issued if a payment is made by the customer toward any job for which we do not actually perform any work or incur any costs.
Job deposits are non-refundable and are considered fully earned, as they are intended to cover the administrative costs for receiving the job call, reviewing the job, doing any research, procurement of materials, and providing any estimate.
If partial work is performed or we incur any costs related to a specific job we will evaluate our costs as it relates to that same specific job and we will seek to reach an agreement with the customer for a refund, whether it is a partial refund or a full refund.
In cases where the work on a specific job is performed to completion there will be no refunds issued. If there are any problems with the work we performed we will take necessary action to correct the problems within a timely manner.
SPECIAL ORDERED MATERIALS ARE SUBJECT TO A 25% RESTOCKING CHARGE.